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Terms & Conditions

By joining the Lingo Project and choosing a payment plan, you agree to these rules.
All plans renew automatically until you cancel.

About Our Program

  1. When Class Access Starts

    • You get access to your class and materials after you finish enrollment and make your first payment.

  2. What Your Payment Includes

    • Your payment gives you:

      • Your English class

      • Online class materials

    • You keep this access for the time you paid for.​

Class Types

  1. Online Classes

    • Students must:

      • Join class on time

      • Keep cameras on when the teacher asks

      • Stay in a quiet place

      • Be respectful during class

  2. In-Person Classes

    • Students must follow all safety rules and building guidelines at the class location.

  3. Hybrid Classes (Online + In-Person)

    • Hybrid students must choose one primary location for in-person classes.

    • Your second option is the online class.

    • You may join one class per week (either online OR at your location).

    • You may not attend more than one class for the same level in the same week.

Attendance Rules

  1. Missing Class

    • If you miss a class, you do not get a refund or credit.

  2. End-of-Term Assessment

    • At the end of the term, you will take a test.

      • If you pass, you move to the next level.

      • If not, you repeat the level.

      • Repeating a level does not change your payment plan.

  3. Attendance and Promotion

    • You must come to class regularly. Poor attendance may mean repeating the level.

Academic Integrity

  1. Students must do placement tests and homework honestly, without help from translators or other people. 

Community & Conduct

  1. Students must be respectful to classmates and teachers. If a student behaves badly or creates a harmful environment, they may be removed with no refund.

Communication

  1. Students must check their email or messages for updates about classes, payments, or schedules. Make sure our messages do not go to spam.

Media & Photography

  1. Sometimes The Lingo Project may take photos or videos for program use.
    If you do not want to be in photos or videos, please tell the person taking them.

Program Changes

  1. Class schedules, teachers, locations, or online platforms may change if needed.
    Changes do not give refunds.

Payment Policies

  1. Payment & Currency

    • Payments are in U.S. Dollars (USD). Your bank may charge extra fees. We do not pay for these fees.

  2. Automatic Renewal

    • Your payment plan renews automatically until you cancel:

      • Monthly plans renew every month

      • Term plans renew every four months

  3. Monthly Plan

    • You pay once each month

    • Access continues month by month

    • No refunds after the month begins

  4. Term Plan

    • You pay once every four months

    • You receive four months of classes

    • No refunds after the term begins

    • The price is discounted

  5. Holiday Breaks

    • We pause your payment during holiday breaks. You do not need to do anything.

  6. Bank Fees

    • Bank or currency fees are your responsibility.

Offline Payments (Cash or Zelle)

  1. Special Approval

    • You must ask for offline payments and sign the Offline Payment Agreement.

  2. Zelle Payments

    • Confirm the correct Zelle information with our team

    • Write your full name and class in the memo

    • Take a screenshot and email it to us

    • You will receive a confirmation email

  3. Cash Payments

    • Pay your onsite coordinator

    • Bring exact cash only

  4. Record of Payment

    • Offline payments do not show automatically in your student profile. Our team updates your record manually.

  5. Changing Payment Method

    • You may change to card payments anytime.

Losing Access

  1. You will lose access to class and materials if your payment is late or fails. Your access returns when your payment is active again. Online work you completed may be lost and cannot be restored.

Refunds & Cancellations

  1. No Refunds

    • Payments for the month or term cannot be refunded after the period begins.

  2. Dissatisfaction

    • If you are unhappy with your progress, teacher, or class, this is not a reason for a refund.

  3. Canceling Your Plan

    • You may cancel by:

      • Emailing our team, or

      • Using the Subscriptions section in your student profile

    • Your plan stops before the next payment. You keep access until the end of the time you already paid for.

  4. Staying Through the Paid Period

    • If you cancel, you still stay in class until the month or term you paid for ends.

  5. Enrollment Cannot Be Transferred

    • You cannot transfer your payment or enrollment to another person.

Technology & Liability

  1. Your Technology

    • You need:

      • Internet

      • A device with a standard web browser

      • The ability to use online materials

  2. Limited Liability

    • The Lingo Project is not responsible for:

      • Internet problems

      • Device issues

      • Problems outside our control that affect your ability to join class

      • Any injuries or accidents that may happen while you are at an in-person class location 

    • Students are responsible for their own safety and belongings while attending classes.

Last Updated December 4, 2025​

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